Our Policies

Our Policies

Customer service is important to us. We want your experience to be fast, friendly and most importantly secure. Our ecommerce engine is operated by White Space Media Group Pty Ltd.

Privacy Policy
White Space Media Group Pty Ltd. is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. White Space Media Group Pty Ltd. uses cookies to allow you to login to your account, maintain your orders and to purchase items in account management area. Cookies sent to your computer from White Space Media Group Pty Ltd. only last while your browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable ordering experience.

When a .au domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA.s WHOIS policy at http://www.auda.org.au/whois-policy which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.

Security Policy
When purchasing from White Space Media Group Pty Ltd. your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break. If you have any questions regarding our privacy policy, please contact our customer support centre info@whitespacemedia.com.au

Pricing Policy
White Space Media Group Pty Ltd. pricing information is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax) as of 1st July 2000. Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers.
If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Warranty & Returns Policy
Our returns and waranties is listed below. Please read this carefully before purchasing from White Space Media Group Pty Ltd.

Payment policies

All major credit cards are accepted.
Processing is done via 3rd party International Creditcard merchant.

Initial Fees
Payment of the setup fee and first period's charges are required for White Space Media Group Pty Ltd to activate your service. Setup fees are non-refundable. Fees for domain name setup, renewal, or transfer are non-refundable.

White Space Media Group Pty Ltd will notify you by email if the initial charge to your card is declined. A second attempt to bill the card will be made in three days. If the card is again declined and you have not provided alternate valid credit card information, White Space Media Group Pty Ltd will cancel your order. Please note that services will not be activated until payment is received.

Payment by check or direct deposit will only be allowed for payment periods 12 months or above . Service for check paying customers will only be activated after your check clears bank processing.

Recurring Charges :
You must pay for your service by the due date of the billing cycle. Billing cycles are based on when you initially signed up for service.

When paying by credit card, the client aggrees that White Space Media Group Pty Ltd automatically charge their credit card on the first day of the billing cycle . Your account will be suspended if three attempts to charge the card are declined.

Pricing policy:

White Space Media Group Pty Ltd will not change your fees during the middle of your billing cycle. If fees change, they will go into effect the first day of your next billing cycle. If you signed up for White Space Media Group Pty Ltd under a special promotion and you change your services, the special promotion pricing will no longer be valid for your new services .White Space Media Group Pty Ltd may change package features and specifications at its discretion.

Part I.  Information Collection
We collect information through our Web site at several points.  We collect the following information about primary visitors: Information submitted on our web site and when using our shopping service.
Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email
We may share data with the following third parties: financial institutions and the courier or delivery services which need to be engaged to provide our services to you.  These third parties will use the information as follows: to facilitate payment services and to enable us to perform our services.
We may offer links to other Web sites.  Please note: When you click on links to other Web sites, we encourage you to read their privacy policies.  Their standards may differ from ours. If our policy on information collection or uses changes, will update this privacy policy page.

Part III.  Access to Information
White Space Media Group Pty Ltd. strives to maintain the accuracy of our information  Users may contact us about any inaccuracies they may find.  Users may delete their information from our database by sending us an email.

Part IV. Problem Resolution
If problems arise, users may contact us by email or phone .We are committed to resolving disputes ASAP.

Part V. Data Storage and Security
White Space Media Group Pty Ltd. protects user information with the following security measures for payment information : using  security protocols, secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.  

Disclaimer
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be  divulged to other parties which has been obtained by methods which are beyond our reasonable control. If you have any further questions about privacy or security, please contact us by sending an email to: info@whitespacemedia.com.au