Announcements

Business Catalyst Server Issues

14/07/2010 14:26

Asia Pacific Datacenter Outage - 14th July 2010 12:20pm AEST

Edward Chan

Earlier today, we experienced approximately 1 hour of unscheduled downtime on our Asia-Pacific datacenter.

Following alerts from our real-time monitoring service, our system engineers began investigating the issue. They soon determined the problem was due to connectivity issues involving a NAS (Network Attached Storage device) that houses the static assets of Asia-Pacific hosted BC sites.

Once this was established, our systems team contacted on-site technicians and initiated a guided reboot of the server. This succeeded in bringing systems back online.

During the outage, we posted updates on the issue via our dedicated Twitter status account. (http://twitter.com/bc_obnw)

We'll continue to investigate the root cause of the NAS failure so we can mitigate the risk of re-occurance.

Time/Date: 12:20pm – 1:20pm, 14th July, 2010 AEST

Symptoms: Unable to access both front-end and back-end (Admin Console) of Asia-Pacific hosted sites; unable to access the Partner Portal; mail connectivity issues

We sincerely apologize for the inconvenience that this has caused, and thank you for your patience during the outage.

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