Knowledgebase

Is your mailbox filling up too quickly?

Q: I have been downloading my email regularly. How is it still possible for my mailbox to fill up?

A: When you configure the email account properties in your email program the default setting is normally for downloaded messages to be removed (deleted) from the server. This is the only setting we support. If you change this setting so that downloaded messages are left on the server, they will eventually exceed the mailbox quota and cause this issue. Please check your account properties (normally found under "Tools / Accounts" then clicking on the properties for the relevant account, then looking at the "advanced" tab) and ensure this setting is correct. The setting may be worded as "Leave downloaded messages on the server?" or similar, in which case it should be left un-checked.

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